SSL-Store Support Leadership Training
Empowering Support Center Leaders to Drive Productivity
With evolving reporting structures and remote team dynamics, support center leaders face the challenge of balancing “Do,” “Manage,” and “Influence” roles.
MOHR Retail’s Store Support Leadership (SSL) program equips leaders in departments like buying, planning, accounts payable, tax audit, merchandising, IT support, legal, and more with the interpersonal skills needed to improve productivity and collaboration across business units.
Through an interactive, scenario-based approach, SSL provides practical strategies to:
✅ Develop leadership presence and influence across co-located and remote teams
✅ Strengthen communication and collaboration with other departments
✅ Drive performance and accountability in real-time
Participants Will Learn to:
- Understand the Role of the Leader and how to balance leading vs. managing
- Leverage the Motivation Cycle to inspire team performance
- Assess team dynamics and flex leadership roles for maximum impact
- Discover their personal communication style through the DiSC® Profile
- Master the Four Critical Communication Skills
- Set clear performance expectations and provide real-time coaching
- Support struggling team members to identify and solve performance challenges
By mastering these strategies, support leaders will be able to enhance team productivity, improve cross-functional collaboration, and drive consistent results in today’s complex retail environment.
