retail skills training
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From Burnout to Skill Deficits, A Retail Leadership Check-Up as the Pandemic Enters a New Phase

ByMary Beth Garcia

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

Brick-and-Mortar Retailers Share Covid-19 Lessons, Insights
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Brick-and-Mortar Retailers Share Covid-19 Lessons, Insights

ByMary Beth Garcia

Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…

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How the DiSC Profile Can Help You Be a More Effective Retail Leader

ByMary Beth Garcia

Stress, change, and uncertainty hit retailers hard when the coronavirus pandemic upended all semblance of normal or “business as usual.” While the pandemic was an extreme example, change is an everyday reality in retail. And one of the things we know from our work using the DiSC® Profile is that, at an individual level, it…

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How Retailers Can Keep Business on Track During Coronavirus

ByMary Beth Garcia

There’s one thing you can count on in retail: If it’s not one thing, it’s another. And that means change and new challenges are never far away. With news about coronavirus dominating the headlines, concern over the spread continues to rise. We know the health and safety of your employees and customers is the number…