retail trends
| | | | | | | | | | | |

4 Trending Retail Management Themes for the Coming Year

ByMary Beth Garcia

Another year is drawing to a close, and as is usual in retail, whew, what a year! Change is always part of the retail story, but with change can come some exciting new opportunities—if you’re prepared to seize them. The evolution of brick and mortar continues, as both traditional retailers and formerly online-only retailers experiment…

Are Your Managers Prepared to Win Retail’s War for Talent?
| | |

Are Your Managers Prepared to Win Retail’s War for Talent?

ByMary Beth Garcia

Whenever there’s a tough labor market, like there is now, the spotlight returns to recruiting and interviewing skills. But retailers need to do a better job of developing a mindset of recruiting as a continual process, not an isolated event. Smart managers are building recruiting networks to find and attract the talent they need to meet…

retail manager skills
| |

4 Skills Retail Leaders Need to Succeed

ByMary Beth Garcia

We’re often asked what key skills and behaviors store managers, district leaders, and other retail leaders need to succeed in today’s challenging retail environment. While the retail world continues to go through disruption and upheaval, we’ve seen through our continuing research over the years that there are a few core, foundational attributes that are consistently…

customer experience
| | | | | |

4 Ways Store Managers Create Legendary Customer Experiences

ByMary Beth Garcia

The National Retail Federation’s Big Show is upon us, and once again, the digital transformation of retail is front and center: Topics like the latest disruptive technologies, artificial intelligence, and innovative apps and new ecommerce developments abound. At the same time, we know that tech, on its own, isn’t the cure-all for retail’s latest disruptive…

7 Ways to Turn Retail Training Concepts Into Daily Practice

7 Ways to Turn Retail Training Concepts Into Daily Practice

ByMary Beth Garcia

In the scheduled breaks during our retail training programs, you’ll likely find participants rushing to their phones. Sounds like most training sessions, right? The difference is, they’re not just catching up on messages and emails; they’re often busy putting the concepts and learnings from the class to work, right then and there. Enthusiasm is always…