retail store support leadership
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Retail Store Support Leaders Face Unique Challenges

All leaders face a number of challenges that are simply common to the role of being a leader. But there are always some unique wrinkles faced by different leadership functions. The leaders and managers in the home office and distribution centers, for example, deal with some very different situations and issues than those who responsible for what’s happening…

Stores Can Compete (and Win) in a Mobile World

Stores Can Compete (and Win) in a Mobile World

This week, Lindsay, our summer intern, weighs in on online shopping. Read more of Lindsay’s perspectives on retail here. Every year, a disproportionate number of small businesses struggle or fail, partly from competition with large retailers that have a huge online footprint, like Amazon or Walmart. Consumers say that online shopping has made retail more convenient….

4 Ways Retailers Can Keep Millennial Shoppers Coming Back

4 Ways Retailers Can Keep Millennial Shoppers Coming Back

There’s no lack of commentary about what Millennials, those prized consumers, want from retailers and what they value in the shopping experience. We thought it would be helpful to have an actual Millennial weigh in on the discussion. A Millennial’s Perspective Hello, this is Lindsay, a summer intern for MOHR Retail. Currently, I am a…

Our Clients Keep Us Reaching for New Heights

Our Clients Keep Us Reaching for New Heights

Our clients help us continually push to new levels of excellence in order to deliver to the absolute best retail training experience for their leaders—so they can get the lasting outcomes they need. And while the trophies and accolades are icing on the cake, it’s still always a thrill to learn that we’ve won another International…

7 Ways to Turn Training Concepts into Daily Practice

7 Ways to Turn Training Concepts into Daily Practice

Training is an important first step in driving positive change. But it’s just that: a first step. The bigger hurdle? Sustaining that change when you’re back juggling priorities and wading through the chaos of the day to day. Make sure your leaders and managers get the most from their learning experience. Our new eBook outlines…

4 Factors That Separate Great Retail Leaders from the Rest

4 Factors That Separate Great Retail Leaders from the Rest

The headline—15 Traits of a “Terrible” Retail Leader—is bound to get your attention. SUCCESS magazine recently surveyed members of the Young Entrepreneurs Council to find out what qualities terrible leaders seem to have in common. From dismissing ideas other than your own to having a poor communication strategy, the list runs the gamut of issues we…

Leading from a Distance: Electronic Communications Dos and Don’ts

Leading from a Distance: Electronic Communications Dos and Don’ts

Technology has made it easier to lead remotely—but only if you know how to use it effectively. Emails, text messages, voicemail, and even the good old-fashioned telephone are all tools DMs can leverage to manage from a distance and make better use of the time spent on store visits. Each form of electronic communications has…

5 Secrets to Leading from a Distance. Strategically.

5 Secrets to Leading from a Distance. Strategically.

Managing multiple locations and their regional/territory teams requires a unique set of leadership skills and strategies. We’re excited to be partnering up with Training Magazine Network for a complimentary interactive webinar exploring the five key practices of how to lead from a distance effectively. Drawing from our current national retail industry research study, we will explore…

National Retail Research: Leading From a Distance

National Retail Research: Leading From a Distance

Be part of our new research on the challenges and best practices of leading at a distance, and receive “first view” access to the report of findings, including implications for retail multiunit management skills and strategy development. More than 7,000 retail DMs have participated in our retail multiunit management training programs. This new research will delve…

Delegating: It’s More Than Moving Things Off Your To-Do List

Delegating: It’s More Than Moving Things Off Your To-Do List

Task assignments are most often a way of getting something done that needs to happen routinely. Delegation, on the other hand, means giving a person responsibility outside their current job with some degree of decision-making authority. When we teach our module in MSL (Merchant & Support Leadership) on Delegating to Develop, participants are sometimes confused. “You…