“Our DMs love hearing from different retailers!” “Knowing that there are other retailers who share the same challenges is very helpful.” These are quotes from some of our clients who only send their DMs to our Retail Multiunit Management (RMM) public sessions. They do value the different opinions of other retailers and learn more innovative…
Actually, Janet Schatzman of Schatzman Associates had an amazing answer; Graphic Recording. In real-time, as Janet listened to our discussions and meeting she drew and recorded key points and “mapped out” the past, present, and future for all of us to see. Prior to the meeting we did share with Janet our meeting objectives and…
We train literally thousands of managers, DMs, Buyers, and Home Office supervisors each year. In those sessions and the sessions our clients train using our retail-specific programs, there is tremendous learning and insight. Since retail is our industry we see themes and trends for leadership and negotiation and influence that many of our clients aren’t…
Over the years, we’ve seen a clear reaction to economic downturn. If customers aren’t buying, retailers cut training. Why? I think it’s because from the outset the value or specific financial impact of solving a particular problem through training hasn’t been quantified. Many of our clients are initially excited about our ability to measure training…
“You get it!” was what this VP, Sales said after I summarized what I thought they needed and what we should do. This isn’t a rare event for us. More and more companies who come to our site and talk with us know that one of the most valuable benefits we bring is that we…
We’re a training and consulting company by industry type but in fact what we do in our sessions is facilitate the learning and in some ways change. We have a proven process for certifying others to do what we do. They do it differently than we do. They do it with their own experiences and…
A few weeks ago we received a request from a retailer about our Retail Leadership programs. We followed up as usual with the information requested. This morning around 9:15am we got a call from this client. He was calling from Cairo…Egypt not Indiana (where they pronounce it Kay-Roh). We had a productive conversation about the…
Our personal style influences many if not all of our decisions and many interactions with others. When a retailer is able to pull group reports of intact teams at the Support Center or of the field management team—e.g., DMs, regions, store groups—they gain incredibly valuable insight about not only the group style but what motivates this…
Retailers like results. They’re constantly looking for ways to motivate employees to meet and exceed goals. We’ve discussed MOHR’s Leadership Model and our view that motivation is an input not an outcome in past blogs. A collegue sent the following YouTube link to me and it resonated strongly. Not only because it’s scientific proof that…
Over the past year, we have had a significant increase in client requests for retail leadership. However, it’s not focused solely on the DM, Store, or even Assistant Store Managers. There is a clear trend to provide more leadership development for leads and supervisors who are being asked to motivate, delegate, and maximize productivity with…
