The word is out! We teach interpersonal skills to retailers that drive results. Today, in addition to North America, retail DMs, Store Managers, and Associates around the world are attending and utilizing skills from our programs. Our clients are teaching RSL in Japanese in Tokyo, Mandarin in Beijing, French in Canada, Spanish in Puerto Rico,…
Ever since information transformed from a trickle to drinking from a firehose people in support operations who use this information have dreamed of it all making leadership more efficient and effective. From our research with retail support department managers, they got it about half right. There’s no question that better, more accessible data has transformed…
When we facilitate sessions where we know that there will be a number of seasoned managers and leaders, we often start by asking how long people have been in their current position. We follow up by asking if they think ‘they’re done?’ or ‘why are you still in training?’ Most times they laugh but they…
Our goal with clients is to help build interpersonal skills in their merchant and store teams that drive results. We do not have a goal to make clients ‘consultant-dependent’. As a multi-national company we serve a broad variety of retailers from mom and pop to retailers known around the world. So when a client asks…
One of our clients asked for some help in sharing that they are hiring. Here are the details. Bob’s Stores is a northeast regional retailer of branded apparel and footwear headquartered in Meriden, Connecticut. We are currently conducting a search for some super talented Buyers, Associate Buyers, Planners and Allocators. If you know anyone who…
Sorry for no recent posts. Hurricane Sandy did exactly what was forecasted to the east coast. The town where our main offices are has a curfew and personally many of our team’s homes are still without power. It’s amazing how your life changes without the ability to charge your electronics or get internet service! Back when things…
When some training firms talk about ‘customization’ of materials they really mean ‘tailoring’. That might include changing a few words through a search of the document or slapping a logo on the binder cover. Customization really requires creating something brand new for the client. Historically at MOHR Retail, customization, creating something that looks and addresses client-specific…
Managing budgets is part of every support manager’s job. However the influence you have over how much budget you end up with can be fairly limited. But managing versus leading are two very different things. When you ‘manage’ you look at what you have and make the best of it. When you ‘lead’ you imagine what could…
Here is our latest national retail research on Support Leadership. This White Paper summarizes the six major themes we uncovered about the uniqueness of a support leader’s job and the implications for leadership development. Click here to learn more
All of our programs, whether they be leadership or negotiation related begin with a set of interpersonal skills critical to the competency being taught. The skills section along with other business-related research and personal insights, come during the first half-day of any classroom session. That allows the rest of the session time to be spent…
