The movement to create and use more eLearning in retail training is driven as much by the need to reduce payroll costs and time off the floor as to improve actual learning. The are a number of data points that tell us that eLearning improves consistency of learning, cuts training time, and over large scale…
“Be careful what you ask for!” is certainly an apt phrase for getting store feedback about their DMs. When we do the SVE (Store Visit Effectiveness) survey we do it anonymously. The Store Managers are more willing to divulge their feelings more freely without concern for retribution or being stereotyped. The retailers who have implemented…
Most support departments are cost-centers not profit-centers. They take resources and capital from the company to support the brand and customers. Supervisors and managers in support areas are concerned with controlling costs and reducing them whenever possible, staying within budget or below. There is a fair amount of technical training to ensure that people in…
We teach merchants and support leaders in retail home office departments skills and a strategy for how to influence internal partners. Let’s face it, most of the time requests to other peer departments are going to make their day change and possibly add to their workload. So you start out with a situation that at…
There are many instruments on the market today that provide personal insight into your communication style and/or personality which drives your behavior choices. A number of these instruments use the work of Dr William Marston who developed the DiSC model, as well as the blood pressure cuff and a number of other important inventions. One…
We just received (another) beautiful statuette in the office for our work on the TJX Retail Store Leadership (RSL) custom video models. Kudos to our entire team including Ocean Beach Productions, Kathryn Wolfson, and many others at MOHR Retail for this terrific honor and very good work. And a special thank you to TJX Companies for…
Our mission is to teach all retailers interpersonal skills that drive results. It seems that the world has begun to take notice. Over the past few years interest in our programs and expertise for retail stores well beyond our current geography has increased significantly. Now our retail store leadership training is being used in the…
Yesterday in a session, two participants were asked to be a part of what we call a ‘modeled’ practice. That’s where the facilitator arranges for two folks to rehearse their real-life situations using our approach in front of a larger group to demonstrate how to make small group practices richer and more valuable. There is…
Training, and in particular, classroom training, allows participants to hit the “pause” button on their daily flood of input, advice, direction and re-direction. But, when attendees leave a training session the waters begin to rise quickly. There are three major ways we address that challenge to learning and talent development. First, all of our training…
We have reformatted all of our Taking Action preparation tools and Virtual Coach self-debriefing forms as well as our RMM MyPlan and RNS negotiation planners into electronic forms that you can type directly into on your PC and save on your hard drive. No more hard copy to file or lose! One of the points…
