We teach core communication skills for leading at a distance in our Retail Multiunit Management (RMM) session. During our RMM session we now have DMs turn on their smartphones to review past emails they’ve sent to evaluate how clear their expectations were and how to better frame requests so they get done. We also have…
Several years ago we were working with Target Stores. They wanted to use our Retail Negotiation Series for their buyers. RNS is a two-day classroom program where we train up to 15 participants at a time. Great! We thought, we would love to work with Target. Then they told us that they wanted to train…
This is the single most frequently asked question by clients. Whether they’re asking about what the newest training solution is or how to take skills to the next level for their employees, we’re ready with an answer. Two years ago we began to hear a trend in the questions clients were asking. The ‘what’s next?’…
I was recently at a conference with some of my industry peers. These are very smart folks and the discussions often had me scrambling to capture what I thought was some of the most profound statements or concepts being shared. Have you ever been in a training session and heard a great quote or idea…
For a number of years but especially this past year, a training trend is growing; asking what happens after the classroom stuff is done. We have always talked about ‘training is the beginning of change not the end.’ But until recently, many of our clients were mostly interested in getting positive feedback on the session…
At a recent training industry conference we heard from an amazingly talented future forecaster, Bob Johansen. His new book “Leaders Make the Future” outlined several major social trends and how they would impact the skills a leader in the future (next ten years to be exact) would need. Bob told us that after doing these…
Many of our retail clients want better performance to happen fast. So do we! The challenge is often that clients forget that no matter how amazing the actual training is, if that’s all there is, peak performance doesn’t usually occur. Over the past year we have seen a number retailers make decisions that show they…
Nearly a 1,000 retail District Managers have participated in Retail Multiunit Management (RMM) sessions over this past year. Even seasoned pro’s who have been DMs for many years have found new ideas for managing from a distance and have strengthened their leadership skills. One of the biggest challenges that DMs say they face is getting…
Over the past five years we have trained thousands of retail District and Region Managers as well as thousands of retail buyers. If you have participated in a MOHR Access training program, let us know what you’ve found most valuable by posting a blog entry here. This is also a great place to pose questions…
