retail skills training
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From Burnout to Skill Deficits, A Retail Leadership Check-Up as the Pandemic Enters a New Phase

ByMary Beth Garcia

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

Brick-and-Mortar Retailers Share Covid-19 Lessons, Insights
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Brick-and-Mortar Retailers Share Covid-19 Lessons, Insights

ByMary Beth Garcia

Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…

retail store management
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MOHR Retail to Donate Virtual Instructor-Led Training and Microlearning to Retailers This Summer

ByMichael Patrick

The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…