Retail’s Mental Health Matters: Building a Culture of Trust
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Retail’s Mental Health Matters: Building a Culture of Trust

ByMary Beth Garcia

Retail has always been a people business. Every interpersonal interaction, connection, and relationship—whether externally with customers or internally among team members and with leaders—is a vital link in the chain that creates results. In today’s environment, though, where every department is being asked to do more with less and the pace of change feels relentless, this pivotal…

Celebrating International Women’s Month: Women Leading the Way in Retail
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Celebrating International Women’s Month: Women Leading the Way in Retail

ByMary Beth Garcia

As International Women’s Month draws to a close, we are reflecting on and celebrating the remarkable contributions of women around the world—and in our own industry. I am an unusual retailer in the sense that I knew by the age of 13 that this was the career I wanted to be in. It was not…

4 Issues Shaping the Future of Retail Leadership
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4 Issues Shaping the Future of Retail Leadership

ByMary Beth Garcia

February is Black History Month in the United States, a time to reflect on the invaluable contributions of Black leaders, innovators, and frontline workers who have shaped the retail industry and beyond. As we honor this history, we must also acknowledge the evolving landscape of today’s retail environment—one that presents both opportunities and challenges for retail…

retail skills training
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From Burnout to Skill Deficits, A Retail Leadership Check-Up as the Pandemic Enters a New Phase

ByMary Beth Garcia

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

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How the DiSC Profile Can Help You Be a More Effective Retail Leader

ByMary Beth Garcia

Stress, change, and uncertainty hit retailers hard when the coronavirus pandemic upended all semblance of normal or “business as usual.” While the pandemic was an extreme example, change is an everyday reality in retail. And one of the things we know from our work using the DiSC® Profile is that, at an individual level, it…

retail leadership hacks
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Retail Leadership Hacks: Breaking it down and boosting results

ByMichael Patrick

We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we make as leaders and in the results our teams…

Retail Leadership Skills
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The Essential Retail Leadership Skills for Worn-Out Multiunit Managers

ByMichael Patrick

“Do more with less.” Is there any more tired phrase? In retail, though, it is, without a doubt, the everyday reality. Retail multiunit managers are struggling to deal with effective execution in the stores, retention issues, labor shortages, pressures on payroll, online competition, and on and on. These issues are always present to some degree,…