Customer Experience | Frictionless Retail | Retail Coaching | Retail Hiring | Retail Leadership Training | Retail Multiunit Management | Retail Recruiting | Retail Sales | Retail Sales Training | Retail Staffing | Retail Store Leadership | Retail Trends | Training Reinforcement
4 Trending Retail Management Themes for the Coming Year
Another year is drawing to a close, and as is usual in retail, whew, what a year! Change is always part of the retail story, but with change can come some exciting new opportunities—if you’re prepared to seize them. The evolution of brick and mortar continues, as both traditional retailers and formerly online-only retailers experiment…
For Top Retailers, Learning Never Ends
We work with retail managers and leaders who often have been in the industry for a long time — sometimes ten, twenty, or even thirty years. If the group I’m training is more senior, I’ll start the session by asking that very question: “Raise your hand if you’ve been in the industry for five years,…
Retail Leadership Training | Retail Multiunit Management | Retail Online Training | Training Reinforcement
Microlearning Raises the Game for Retail Management Training
No matter how powerful a learning experience is, the bigger question on the minds of today’s retail executives is this: What do we have to show for it? When it comes to retention of key concepts, we know that people are up against the forgetting curve. Without effective reinforcement, what’s here today could easily be…
Editorial | Retail Coaching | Retail Leadership Training | Retail Negotiations | Training Reinforcement
Retail Training ROI: The Key Variable You May Be Overlooking
When you send a district manager or buyer through a retail training workshop, it’s an investment of time, money, and effort — and that’s not even taking into account the fact that they’ll be away from their daily responsibilities. It’s also a down payment on the results and impact you expect to see when they return….
Is Your Retail Manager Training Making an Impact? Here’s How to Find Out
One of the biggest challenges of so-called “soft skills” behavior-based training is measuring return on investment. Did the time and money spent on the training deliver dividends back to the business? And how can we sustain and keep building on that value? This is a big concern for retailers when they take leaders away from…
Retail Leadership Training | Retail Multiunit Management | Retail Store Leadership | Store Support Leadership | Training Reinforcement
How to Maximize Retail Training’s Impact
When you send a district manager or retail store leader through a training program, it’s an investment—of time, money, and effort, not to mention the fact that they’re going to be away from their daily responsibilities. But it’s also an investment in the future of the business. It’s a down payment on the results and…
