Frequently Asked Questions
You’re in the right place. Whether you’re wondering how things work or just double-checking the details, you’ll probably find the answer here. If not, our support team is just a click away.
What levels of leadership training does MOHR Retail offer?
MOHR Retail offers leadership training across all levels of the retail organization—from the sales floor to the executive suite. Our programs are designed to meet the unique needs of leaders at every stage:
- Store-Level Leaders:
- Develop the essential interpersonal and management skills needed to lead teams, drive sales, and deliver a consistent customer experience.
- Field Leaders (Multiunit, District, Regional):
- Strengthen the ability to lead from a distance, coach across multiple locations, and align teams to organizational priorities.
- Corporate Leaders (HR, Merchants, Buyers, and Support Functions):
- Build influence, collaboration, and cross-functional leadership skills critical to driving results behind the scenes.
- Executive Leaders:
- Support senior-level leaders in expanding strategic thinking, leading complex change, and cultivating high-performing cultures.
Our programs are grounded in real-world retail dynamics, built on national industry research, and delivered by experts with hands-on retail experience. The result? Practical, people-focused learning that leads to lasting behavioral change and measurable business results.
In addition to our leadership programs, MOHR Retail offers specialized training designed for the unique demands of the retail environment:
- Sales & Service Training
Equip store teams with practical selling strategies—from quick, efficient service to high-end client engagement. This includes Retail Selling & Service (RSS) and Client-Centered Selling. - Retail Negotiation Series (RNS)
Created specifically for Merchant teams—from Assistant Buyers to Divisional GMMs. RNS helps teams adopt a modern negotiation mindset to drive profitability while strengthening vendor partnerships. - Recruiting & Interviewing Workshop
A 1-day, hands-on session for leaders on sourcing talent and conducting behavioral, legally sound interviews. Ideal as a standalone or as a complement to MOHR’S leadership training programs.
We meet you where you are—literally and figuratively.
- Onsite training
Our facilitators can deliver high-impact training in person at your location, bringing energy and connection to the experience. - Virtual training
Interactive virtual sessions are available for remote teams, with the same level of engagement, discussion, and application as onsite. - Public training sessions
Join a broader learning community through our scheduled public workshops, ideal for smaller groups or individuals. - Flexible, tailored delivery
Whether you prefer onsite, virtual, or a blended approach, our team works with you tocreate a format that aligns with your goals, schedules, and teams.
- Train-the-Trainer Certification
Equip your internal team to lead future sessions with our Train-the-Trainer option. This enables ongoing reinforcement and scalability of the learning across your organization. - Advanced modules and topic-specific learning
We offer deeper learning opportunities beyond the core training, including advanced topics that address real-world challenges in leadership, communication, and execution. - Public sessions and refreshers
Our public workshops provide continued learning opportunities, whether for onboarding new leaders or revisiting key concepts. - Strategies for long-term ROI
We provide 7 proven strategies to help organizations embed thelearning into everyday behavior, ensuring long-term retention andmeasurable impact.
At MOHR Retail, we believe training is a process, not a one-time event. Driving real ROI means ensuring behavior change, knowledge retention, and measurable performance improvement—and that’s exactly what our approach delivers. Here’s how we help you get the most from your training investment:
- Daily Reinforcement App (powered by Axonify):
Microlearning begins before the workshop, continues during the experience, and extends 90 days post-training. In just three minutes a day, associates can reinforce key skills in a format that fits naturally into the retail workday. With gamification and leaderboards, engagement stays high—and organizations report 15–25% knowledge growth after training. - Everything DiSC® on Catalyst:
Included in all MOHR Retail leadership programs, this powerful tool helps participants better understand themselves and others. It strengthens communication, enhances team collaboration, and supports inclusive leadership practices that stick. - Store Visit Effectiveness Survey (Post-RML or RSL):
Conducted 90–120 days post-training, this optional survey gathers direct feedback from participants’ team members—those closest to the leaders—on how new skills and strategies are being applied on the job. - Pre-Implementation Metrics Planning:
We collaborate with you upfront to define success and identify relevant metrics. This enables clear tracking of impact on performance, engagement, culture, and organizational goals.
By combining brain science, behavioral tools, and practical reinforcement, we help you create lasting change—and measurable business results.
- It creates lasting behavior change.
Everything DiSC® on Catalyst isn’t just a personality assessment—it’s a transformative learning experience. It combines intuitive insights with practical application to help leaders and teams improve communication and collaboration in meaningful ways. - It provides a common language for stronger teams.
The DiSC model gives individuals a simple, effective way to understand themselves and others. This shared understanding builds stronger connections, smoother collaboration, and more productive working relationships across all levels of the organization. - It’s flexible, easy to implement, and highly impactful.
From dynamic self-assessments to engaging digital tools on the Catalyst™ platform, DiSC makes it easy for organizations to deliver “aha!” moments that stick—fueling personal growth and organizational success.
How reliable is DiSC tool? With nearly 50 years of assessment data and over 10 million individuals assessed, you can feel confident that our assessment meets the highest levels of validity and reliability.
MOHR Retail is an authorized DiSC distributer, so if you are using DiSC with your existing training programs, please contact us to set up a partnership to deliver your DiSC profiles with your organization.
Yes. At MOHR Retail, we view coaching as a powerful way to strengthen performance, unlock potential, and drive results. Whether you’re looking to reduce turnover, boost engagement, or prepare your leaders for what’s next, our coaching solutions are designed to make a measurable impact.
We offer coaching at multiple levels to meet your organization’s unique needs:
- Post-Training Coaching (Individual or Small Teams of 3–5):
Reinforce and apply key skills after training initiatives to ensure behavior change and improve performance on the job. - Performance & Growth Coaching:
Develop key competencies for associates and leaders preparing for promotions or new responsibilities. Build readiness before they step into a new role. - Executive Coaching:
Partner with senior leaders to elevate strategic influence, strengthen cross-functional relationships, and lead high-performing teams. Our coaching supports executives in navigating complex organizational dynamics while achieving business goals.
