We just received (another) beautiful statuette in the office for our work on the TJX Retail Store Leadership (RSL) custom video models. Kudos to our entire team including Ocean Beach Productions, Kathryn Wolfson, and many others at MOHR Retail for this terrific honor and very good work. And a special thank you to TJX Companies for selecting us as their training partner and supporting us throughout this production.
For more than 30 years, MOHR Retail has developed the critical people-to-people skills needed to create results in the retail industry—and we’re just getting started. Through innovative classroom and online learning methods, as well as our ongoing national retail research projects, we continue to stay on top of the trends so we can fuel the success of specialty stores, chain stores, outlets, catalogue retailers, department stores, and more. Nowhere does learning meet experience as it does in a MOHR Retail training program.
MOHR Retail has announced that Mary Beth Garcia, currently President, will take over as the new owner and CEO of the retail and service industry training firm, effective January 3, 2022. As part of the transition, the firm’s founder, Michael Patrick, will take on the new role of Executive Advisor, working with retail clients and on strategic priorities through 2022. Along with the change in ownership, the company will now be based out of Miami, Florida. Garcia has been associated with the company for more than twenty years, initially as a client.
Yesterday in a session, two participants were asked to be a part of what we call a ‘modeled’ practice. That’s where the facilitator arranges for two folks to rehearse their real-life situations using our approach in front of a larger group to demonstrate how to make small group practices richer and more valuable. There is…
MOHR Retail’s Retail Store Support (RSS) program is in final development. It will use the same core Communication Skills that many retailers use with their DMs and Store Management teams from our RMM and RSL programs. That means you’ll have a consistent language of effective communication across your organization. Also, key concepts and insights from existing,…
Training, and in particular, classroom training, allows participants to hit the “pause” button on their daily flood of input, advice, direction and re-direction. But, when attendees leave a training session the waters begin to rise quickly. There are three major ways we address that challenge to learning and talent development. First, all of our training…
For a number of years but especially this past year, a training trend is growing; asking what happens after the classroom stuff is done. We have always talked about ‘training is the beginning of change not the end.’ But until recently, many of our clients were mostly interested in getting positive feedback on the session…
Ever since information transformed from a trickle to drinking from a firehose people in support operations who use this information have dreamed of it all making leadership more efficient and effective. From our research with retail support department managers, they got it about half right. There’s no question that better, more accessible data has transformed…
