RSL-Retail Store Leadership Training
Empowering Store Leaders to Drive Consistently High Levels of Performance
Retail leaders face countless challenges, from economic shifts, evolving technology and customer expectations. While they can’t control everything, they can influence the most important factor: their team members.
MOHR Retail’s Retail Store Leadership (RSL) training develops the interpersonal and leadership skills store leaders, assistants, and key team members to:
✅ Engage and inspire their teams
✅ Coach and retain top talent
✅ Deliver exceptional customer experiences and results
By applying practical, research-backed techniques, store leaders will be equipped to keep their teams productive and motivated—no matter what challenges come their way.
Participants Will Learn to:
- Distinguish between the four leadership roles store leaders must use to meet associate and store needs.
- Gain insight into their personal communication style and learn how to leverage strengths while adjusting for limitations.
- Apply a consistent set of core communication skills to every interaction.
- Maximize productivity by using specific strategies in critical discussions.
- Take ownership of the business by leading inclusively and effectively every day.
With these skills, organizations can create a culture of accountability, motivation, and high performance, ensuring long-term success at the store level.
