Customer Engagement | Customer Experience | Newsletter | Retail Leadership Training | Retail Store Leadership
Retail Coaching | Retail Leadership Training | Retail Pulse | Retail Store Leadership | Store Support Leadership
Retail Leadership Hacks: Breaking it down and boosting results
We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we make as leaders and in the results our teams…
Retail Leadership Training | Retail Multiunit Management | Retail Negotiations | Retail Online Training | Retail Store Leadership | Retail Trends
Retail Training and Development Trends: New Skills for a Changing World
This is part two of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here. With the lines between shopping channels blurring, how is that affecting the skills and behaviors today’s store leaders and associates need? Right now, we…
The Essential Retail Leadership Skills for Worn-Out Multiunit Managers
“Do more with less.” Is there any more tired phrase? In retail, though, it is, without a doubt, the everyday reality. Retail multiunit managers are struggling to deal with effective execution in the stores, retention issues, labor shortages, pressures on payroll, online competition, and on and on. These issues are always present to some degree,…
Readying Your People for the Next Big Retail Shake-Up
From Amazon’s growing brick-and-mortar presence to the news that Michael Kors is planning to buy Versace, if there is any industry that’s experiencing shake-ups, it’s retail. Mergers and acquisitions. Right-sizing and restructuring to make a company more competitive. Relocating headquarters. Adapting to increased pressure on distribution centers. And on and on and on. They’re all part…
Here’s How Retail Managers Can Get More Strategic With Store Visits
We all know the power of being present. As a retail district manager or regional field leader, when you’re able to be present both mentally and physically, it magnifies the opportunity to influence and affect behavior. Of course, when you’re leading from a distance, the lion’s share of your communication doesn’t happen face to face. And that means…
How Coaching in the Moment Strengthens Your Star Associates
Watching the Olympics on TV is a completely different experience from watching it in person. For one, when you’re watching on TV, you’re entirely focused on one specific event, and one particular heat or match. But in an Olympic track and field stadium, as an example, a number of track events might be taking place…
3 Associate Hiring Questions to Prepare for Busy Retail Seasons
Whether it’s preparing for the holiday ramp-up or gearing up for peak demand seasons that affect your niche — like the busy spring season for home improvement stores — at various points in the year, retail managers will turn their attention to recruiting and interviewing to staff up. When there’s a tight labor market, this task can…
