4 Issues Shaping the Future of Retail Leadership
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4 Issues Shaping the Future of Retail Leadership

ByMary Beth Garcia

February is Black History Month in the United States, a time to reflect on the invaluable contributions of Black leaders, innovators, and frontline workers who have shaped the retail industry and beyond. As we honor this history, we must also acknowledge the evolving landscape of today’s retail environment—one that presents both opportunities and challenges for retail…

Where Have All the Retail Managers Gone? A Shift with Significant Implications
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Where Have All the Retail Managers Gone? A Shift with Significant Implications

ByMary Beth Garcia

The Impact of Flattening Retail Leadership I have been in retail for a long time — long enough to see retail initiative pendulums swing from one extreme to the other time and time again. Retail never seems comfortable in the middle. With the seemingly constant evolution we have to go through in order to keep…

retail leadership hacks
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Retail Leadership Hacks: Breaking it down and boosting results

ByMichael Patrick

We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we make as leaders and in the results our teams…

How Store Leaders Can Shape Associate Behavior in Real Time
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How Store Leaders Can Shape Associate Behavior in Real Time

ByMichael Patrick

In any retail store, there are many activities happening out on the floor at any given time. That’s why successful store managers are constantly reading cues and making quick decisions about whether to jump in tactically or let things roll. Most importantly, if coaching is needed to strengthen an associate’s interaction with customers or others,…

How Coaching in the Moment Strengthens Your Star Associates
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How Coaching in the Moment Strengthens Your Star Associates

ByMichael Patrick

Watching the Olympics on TV is a completely different experience from watching it in person. For one, when you’re watching on TV, you’re entirely focused on one specific event, and one particular heat or match. But in an Olympic track and field stadium, as an example, a number of track events might be taking place…

Getting Retail Associates to Commit to New Initiatives and Priorities
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Getting Retail Associates to Commit to New Initiatives and Priorities

ByMichael Patrick

With the holiday season is in full swing, the new year will be here before you know it. For store leaders, getting people on board and committed to new initiatives will be critical to setting the stage for a successful year ahead. Now’s the time to be thinking about communicating new directives and making sure…

retail management training

How Multiunit Managers Can Get the Most Out of Store Visits

ByMichael Patrick

We all know the feeling. You’re sitting there with someone, face to face. They may even be looking you right in the eye. You’ve gotten together so you can share some important information or updates. Maybe you haven’t seen them in a while, so you want to fill them in on everything that’s happened since…